Cancellation policy

Cancellation of Purchase Options

 

Certain products or services available on our website may be offered with specific purchase options, depending on the brands we work with.

Cancellation of these options follows the rules below.

Before the order is shipped

You may request the cancellation of a purchase option or order as long as it has not yet been shipped.

To submit a request, please contact us at:

📩 contact@byresidence.com

If approved, any amount paid will be refunded to the original payment method.

After the order has shipped

Once an order has been shipped, it can no longer be cancelled.

You may still return your items in accordance with our Return & Refund Policy.

Exceptions

 

Some purchase options may be non-cancellable if specified by the brand or the nature of the product.

When applicable, this information will be clearly indicated on the relevant product page.